FAQ
Product
What are the Kairos Play mats made from?
- Softest blend of dreamy French Flax linen - hypoallergenic, safe for sensitive skin
- Breathable and thermoregulating fabric
- Double layer of OEKO TEX certified padding for ultimate comfort
- Premium vegan leather finishings
- Extra spacious 120cm diameter for ample room to move around
- Comes packed in a reusable linen dust bag for easy gifting, storage and travel
Is it safe for my baby?
Our hypoallergenic French linen baby play mats are safe for all bubs - that was our top priority in developing this product. We sourced the highest quality fabric that is sensitive skin safe, filling the inside of our play mats with OEKO-TEX certified 100% polyester.
SAFETY REMINDERS
- Do not leave your baby unattended while using our play mats - they need your fullest attention (in case they get up to some cheeky mischief!)
- Keep linen carry bag away from children
Will the mat gather dust?
Kairos French Linen Baby Play mats are hypoallergenic, which means they won’t gather dust or other allergens. Our sustainable packaging doubles as a dust bag, so you can fold it up, and keep it protected at all times!
How do I keep it clean?
Caring for your mat is as easy as washing clothes!
- Quick Spot Cleaning: A simple spot clean is all it takes to address small spills, wipe them up straight away. A non-toxic stain remover works magic!
- Easy Washing: Gentle machine wash (30°C or less)
- Drying: Line dry or flat in the shade, keep out of sun to prevent discolouration. No tumble dry.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
We offer free standard shipping Australia wide for all orders over $149.99. Your mat is shipped directly from our Gold Coast warehouse.
For express shipping rates or international rates, please visit our shipping page.
Please note: Due to COVID-19 there may be delays with some postal routes or services. You'll always receive a tracking number with every order, so you can follow it every step of the way!
What if I don't like it?
We're sure you and your baby will love your new linen play mat, however if that's not the case we do offer a 14 day returns policy. You will be eligible for a full refund (excluding the return shipping cost) within 14 days of receipt of the original purchase. Goods must be returned in an unused condition, in its original packaging - including the linen dust bag it comes in.
Please note, if your return item arrives without its original packaging, or is deemed unfit by our inspection team for any reason we reserve the right to deny your refund.
Before returning the product, please contact our Customer Service Team in regards to your return. Send us your order name, number and the reason you'd like to return your Kairos Child mat. We will be able to assist you further at hello@thekairoschild.com.
Get in touch
Have questions about your order, or a general enquiry?